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Who can buy from us?
National and international companies*, therapists and centres that are registered with the Chamber of Commerce or a similar authority (depending on each country) can buy from us. We do not deliver to private individuals.
* With the exception of USA and Canada
Am I being charged VAT?
Customers from countries outside the Netherlands but within the EU with a valid VAT number, and customers outside the EU are not charged VAT. Customers within the EU without a valid VAT number will be charged VAT.
My VAT number has changed, should I notify you?
If your VAT number changes, you are responsible for communicating this to us via an email to: firstname.lastname@example.org
We will then check the VAT number and update it our system.
What is the minimum order amount?
The minimum order amount is € 100 (excluding VAT and shipping costs).
From € 300 ex. VAT, in a number of countries the delivery costs are covered by us. Click here for more information about our shipping costs.
Do you work with dropshipping?
No, we don't do dropshipping.
How can I register (create an account)?
To register, click at the menu of our webpage on the ”Sign in” header and go to the registration form. Fill in your data. Your account is not activated immediately; after submitting your application, your data will first be checked by us. We specifically pay attention to whether you have a valid VAT number. We try to complete this check as quickly as possible. If your details are correct, you will receive a confirmation email from us that your account has been activated. From that moment on, you can log in, view our prices and place your orders. If we have any questions, we will contact you by email.
NB: Ensure to enter your VAT number correctly. The structure of a VAT number is built in a fixed manner for each country.
I cannot login. What to do?
Check that you have entered the correct username. Have you forgotten your username? If so, you can request it by mail at email@example.com. Please include your name, company name and telephone number to your request, so we can check in our system whether you are actually the person who requests the data from us.
Did you forget your password? Request a new password by clicking the “Forgot your password?” button on the login screen. You will then receive an email with a link so you can create a new password.
How can I change my personal and/or company data?
If you are logged in on the website you can go to “my account”. There you can view and change your personal and company data.
Your data will be treated confidentially and will not be passed on to third parties. See also our Privacy and cookie statement.
When can I view the prices of your products?
After you have registered and your account has been activated, you can view our prices and place an order. Every time thereafter, when you login, product prices will appear.
Can I view the products in your showroom?
We do not have a showroom. Most products are pre-packed in our warehouse.
You can only try and pick out singing bowls - by appointment - in our warehouse. Purchases must be minimum € 100,- (excl VAT) per customer. If you want to add other products, you must order them online in advance. When completing your order you can indicate in the comments field that it will be picked up when selecting the singing bowls.
For safety reasons you may only enter the corridors where the singing bowls are located. Thank you for understanding.
Customers who want to come by to select singing bowls are welcome by appointment on Thursdays and Fridays from 8.30 am to 3.30 pm. During November and December, it is only possible to make an appointment on Fridays due to overcrowding. To make an appointment, please call +31 (0) 38 42 35 510 or send an email to firstname.lastname@example.org; else fill in our contact form.
Where can I download price lists and product information?
Under the heading ”my account” you can export our products to a CSV file.
Can I display the current stock status of your products on my webshop?
For customers who have a webshop, we created a Web API that communicates our article numbers, EAN codes and stock status. This gives you the most up-to-date stock information for your own webshop. The URL can be found - after login - under Customer service > Stock notification and Web API.
Are photos and descriptions of your products copyrighted?
Photos and descriptions of our products may be used without written permission. But do keep in mind that you are responsible for the materials used in your (web) store and to keep them up to date yourself. Also keep in mind that Google scans web pages on copied texts and will rate these websites as being less important. We therefore advise you to adapt the texts to your own style so that you can prevent this from happening.
Can I add extra items after placing an order?
Adding additional items to your order is possible as long as we have not yet forwarded the order to our warehouse. You can do so by replying to the original order confirmation, by email.
We will then first check whether the relevant articles are in stock. If this is the case, we will send you a payment link to pay the remaining amount.
Once the additional payment has been made, we will add the items to your order.
When an order has already been sent to our warehouse, no changes can be made.
Can I pick up my order?
If you want to pick up your order in person, this can be done from Monday to Friday between 9 am and 4 pm (with the exception of public holidays and incidental extra days on which we are closed). When placing your order, state at the comments section when you will pick up the package. Your order must be placed at least 2 working days in advance.
Ordered, paid but not in stock, what to do?
It can happen that a product is shown as being available on our website, but could not be delivered after all. Exceptionally, there may be stock differences between our administration system and the actual stock in the warehouse; we do of course endeavour to keep this to a minimum, but this is not always preventable. If you have already paid and a product is not in stock, a voucher will be issued. This voucher can be found on your invoice, under code Z006, with the amount matching the item that was not in stock. On average, it takes one business day for the voucher to be added to your account. When you place your next order, this voucher will automatically be deducted from the amount of the new invoice.
Something is wrong with goods that are delivered, how can I report this (report on delivery)?
If there is a wrong delivery, breakage/damage or shortage, please report to us within two working days, via our Report on delivery form. After logging in, this form can be found in "My account". Please complete this form, so we receive all relevant data needed for a quick processing. We always ask you to upload photos when filing beakage/damage. These photos provide us with the information needed for a proper handling internally, with our (freight) carrier and/or supplier. A report on delivery is handled online via your account. You can track the status of your request and pass on any additional information when relevant.
How to return items?
You can return unwanted products that are in mint condition and were delivered as ordered, within one week following delivery, providing they are still in the original packaging and can be offered by us on the website again. Never just send a product back to our company though. Please, first complete the report on delivery form. Go to '' My account '' and then go to "File a report on delivery". Select the relevant product(s), state the reason and mention in the comments section that you would like to return the product(s). In consultation with our customer service, you will receive a return form by email. Complete this form and send it together with the returned goods to our company.
I do not receive any emails from your company, what to do?
It is possible that your browser marks our emails and newsletter as being spam-mail. To prevent them from ending up in your spam box, add this e-mail address to your list of safe recipients: email@example.com.
Mani Bhadra BV - Phoenix Import supplies exclusively to companies and does not sell to private individuals.
Viewing prices and placing an order is possible following registration/login.
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