We value a mutually pleasant cooperation with our customers.
Therefore, good service is important to us.
In order to be of service to you, you will find all sorts of information about matters such as ordering, paying, etc. via the menu on the left. You can also find answers to frequently asked questions (FAQ) here.
If you have any other or additional questions, please contact us via the contact form.
The Phoenix Import team
With a possible Brexit deadline getting closer, we at Phoenix Import have made an overview of the consequences for you as a customer in the UK in case of a no deal Brexit. We hope this will help you to keep purchasing your products with us to your satisfaction.
Short term order
If you are planning to place an order on a short notice, we can advise you to do this as soon as possible. In that way, your order can be processed and shipped regularly and well in time before Brexit.
Expected new procedures regarding shipping and custom clearance
- In case of a no deal Brexit -
Once your parcel has arrived to UK customs, it will be held there for a maximum of 5 days to enable you to pay the required costs (like VAT and import costs). DPD will send you an e-mail with a secured payment link to complete the payment. Should this payment not be completed with DPD within 5 days, your parcel will be sent back to us. Therefore it is essential that we have a correct e-mail address of your company, which we can give to DPD for a smooth handling of your parcel. Check your online account here to see if a correct e-mail address is known to us.
Additional information on our invoices
Our invoices will be updated to include HS codes and country of origin of the packed goods. In that way, the UK customs can easily calculate the import fees you will have to pay them. Those tariffs are unknown at the moment.
Our terms of delivery
Since you will already be facing additional (import) costs after Brexit, we have decided not to increase shipping costs from our side for now (€ 8.50 excl. VAT; no shipping costs for orders of € 300 and above,- before VAT).
If you have any additional questions, don’t hesitate to contact us via our online contact form.
With kind regards,
Mani Bhadra BV - Phoenix Import supplies exclusively to companies and does not sell to private individuals.
Powered by Utilize Business Solutions BV