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Below, some small advice that can help you to place an order:
• VAT: If you are newly registered, we will first check your VAT number on:
If the VAT number checks out to be valid for transactions within the EU, your account will be activated by us. We endeavour to activate your account within 1 working day. If you do not have a VAT number, you can upload another document relating to your activities via our online registration form.
• If your VAT number changes, you are responsible for communicating this to us via an email to: email@example.com
We will then check the VAT number and update it in our system.
• Minumum order: 100 Euro excl. VAT.
• Delivery time, see: Shipping & Delivery.
• Delivery costs, see: Shipping & Delivery.
• Delivery address: for each order placed you must select the delivery address.
• Voucher: when you have ordered a product that is not in stock, but were invoiced for it? A voucher will be automatically issued with your next order.
• Trusted Shops: each orders up to €2500 can be insured by Trusted Shops. The Trusted Shops insurance form appears automatically once you have payed for your order.
• Help in Action: a donation can be made during the order process. Each donation amount is then doubled by us.
Important: we remind you that it is important to read all of the information regarding our company in the section order information, customer service, FAQ and Privacy & Cookies.
Customers from countries within the EU with a valid VAT number and customers outside the EU are not charged VAT. Customers within the EU without a valid VAT number will be charged VAT.
If your VAT number changes, you are responsible for communicating this to us via an email to: firstname.lastname@example.org
We will then check the VAT number and update it our system.
Order on time
At "Customer service" under the heading ‘Shipping and delivery’ is indicated per country how long it takes on average for a placed order to be delivered. Keep in mind that due to crowds, the delivery time from October to December can be 2 days longer.
Order via search
You will find a search function at the top right of our web shop. Enter a search term here and all products that match the search will appear. The search engine can search by article number or (one) word(s) from the title of an article.
Via '' My account '' you can click on 'Quick order'. With this option you have the possibility to quickly add order lines by entering a product number, item description or another keyword with the desired number of products you want to order. In this way you can place the order faster because you do not have to navigate through our website.
Order via order list
Via '' My account '' and 'Order list' you can create your own order list. This allows you to easily and quickly make a selection from your favorite items.
Order via import
Via '' My account '' and 'Import order lines' you can upload an XML or CSV file and fill your shopping cart easily and quickly.
As soon as your order is ready for shipment, the invoice will be sent to you by e-mail. The invoice is also placed in your online account so that you can easily consult it. A copy of the invoice is also sent with the order.
By clicking on "My account" in the menu you can select "Order history" and you will see an overview of all previous orders.
Adding items after placing an order
Adding additional items to your order is possible as long as we have not yet forwarded the order to our warehouse. You can do so by replying to the original order confirmation, by email.
We will then first check whether the relevant articles are in stock. If this is the case, we will send you a payment link to pay the remaining amount.
Once the additional payment has been made, we will add the items to your order.
When an order has already been sent to our warehouse, no changes can be made.
It is possible that a product was shown to be available on the website but is not delivered. Sometimes there are stock differences between our administration system and the actual stock in our warehouse. We try to keep this to a minimum, but differences are not always preventable. If you have paid and a product turns out to be out of stock, then a credit voucher will be issued. This voucher can be found on the invoice under code Z006 with the value of the ordered item that was not in stock. On average it takes one working day before the credit voucher is added to your account. When you place your next order, the amount on the voucher will automatically be credited to you on the new invoice.
From time to time we offer a discount and for this we provide a coupon code, which will be sent to you by email. When you receive a coupon code, you may use it when you choose to. You can add it yourself to your oder in the ‘Overview order’ page, just before you go to check out.
With each product on the website, an indication is given as to how much stock there is at the time (shows after login). Do you wish to be informed when a product is back in stock? Then, activate the Stock notification by clicking on the enveloppe symbol next to the product. Enter your e-mail address and you will be automatically notified when the product is again available.
We do not have a showroom. Most items are prepacked in the warehouse. All our products can be viewed on our website where we try to present them as clearly as possible through photos and descriptions.
Customers who want to come and hand pick singing bowls, are welcome by appointment on Thursdays and Fridays between 8.30 am and 3.30 pm. During the months of November and December it is only possible to make an appointment on Fridays because of crowding. For an appointment you can call +31 (0) 38 42 35 510 or send an email to: email@example.com, or fill in our contact form.
Mani Bhadra BV - Phoenix import is certified by Trusted Shops. Trusted Shops is a European recognized web shop label and guarantees secure online shopping. Trusted Shops has checked whether our web shop is reliable, on the basis of 60 quality criteria. They pay attention to aspects like privacy protection, price transparency, return conditions and the origin of the products offered. Because we are certified by Trusted Shops, we demonstrate that we respect your rights and guarantees as a customer, and that you can buy with us with confidence.
In addition, Trusted Shops offers ‘buyer protection’; they offer customers the option of insuring every order for free, up to a value of € 2500.* Should something unexpectedly go wrong during online shopping, your purchase amount is guaranteed on the basis of this buyer protection - regardless of the payment method you have used. For more information, check the Trusted Shops website.
* The value of the goods is insured excluding VAT, shipping costs and credit notes.
Mani Bhadra BV - Phoenix Import supplies exclusively to companies and does not sell to private individuals.
Viewing prices and placing an order is possible following registration/login.
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