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From the manufacturer to the end consumer, our products pass through many hands. Sometimes there can be something wrong with the goods without it being noticed immediately. Most products are supplied pre-packaged to our company. Checking all products is therefore not possible. However, we do our utmost to deliver your order correctly and without damage, with the help of the parcel delivery companies.
Report on delivery
If you notice any mistakes* in your order, you can submit a report online upon delivery. Login to our website, go to 'My account' and then to ‘Report on delivery’. There you can file a report on delivery and find an overview of current and finalised reports on delivery.
When reporting a damaged product, we ask you to send us a photo of it. Without a photo, we cannot process your report on delivery. With a photo we can better determine the cause of the breakage / damage and take action to prevent the problem from recurring.
* by mistakes we mean: damaged goods, too many or too few, missing or incorrectly delivered goods; minor or technically unavoidable divergences in quality, design, size, colour, etc., these do not constitute grounds for complaint.
Report within two working days
Correct completion of the report on delivery form speeds up handling. The report on delivery form must be filed within two working days of delivery and no later, following which the report will no longer be processed. This, with the exception of errors in the invoice.
Handling of reports on delivery
The report on delivery is handled by us online. You will receive notification of the handling by e-mail. You can follow the process via your account. Depending on the kind of imperfections in your order, we handle your report in a particular way. In most cases, we give you a voucher for the value of the product (s) in question. The credit is automatically added to your account by means of a voucher. With your next order, this amount will automatically be deducted from the amount you pay.
Never just send a product back to our company. If you want to return a product for a specific reason, we also ask you to complete the report on delivery form. Go to '' My account '' and then go to 'File a report on delivery’. Select the relevant product(s), state the reason and mention in the comments section that you would like to return the product(s). In consultation with our customer service, you will receive a return form by email. Complete this form and send it together with the returned goods to our company.
Mani Bhadra BV - Phoenix Import Wholesale supplies exclusively to companies and does not sell to private individuals.
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