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Below you find a table with shipping costs and delivery times per country, from the placing of an order to delivery to your door. The mentioned delivery times are indicative and based on averages. Due to crowds, delivery time can be 1 or 2 days longer in octobre, november and december.
Attention: Due to increased tariffs by our shipping partners, we have - for a number of countries - increased our shipping costs. The table below shows the new rates as of 1 February 2020.
Deliveries within Europe are handled by DPD
For most countries within Europe, DPD offers the 'predict' service. When your order is collected from our company by DPD, you automatically receive an email with the parcel label number and a link to track the parcel.
The day before delivery, you will receive an email from DPD informing that the parcel will be delivered the next working day. On the day of delivery, you will receive the 'predict' notification, by way of an email in the language of the country of delivery with the information stating the time frame within 1-hour * the parcel will be delivered. Through the live tracking system, you can follow your parcel exactly. If the delivery day or time does not suit you, you have the following 4 options:
Selecting a different delivery date
Selecting a different delivery address
Delivery at a Pickup parcel shop
Permission to place your parcel in a safe place outside your house
If, due to unforeseen circumstances, you still do not receive the parcel, DPD attempts delivery one more time. Once again you have the same 4 options as mentioned above to receive your parcel.
*The 1-hour time frame applies to the following countries: the Netherlands, Belgium, Luxembourg, Germany, Switzerland, Great Britain, Ireland, France, Spain, Portugal, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Poland, Hungary, Slovakia, Slovenia. A period of 2 hours applies to Austria and Romania. DPD does not yet provide the predict service for other European countries. These customers receive an e-mail with which they can track the parcel and check where the shipment is.
We prefer to ship with DPD because they take responsibility for both the environment and society in their business operations. A spearhead in their sustainability strategy is climate-neutral parcel delivery, without extra cost to senders or recipients. DPD limits any greenhouse gases emitted, for instance by increasing the use of electric vehicles and transport bicycles. DPD compensates for any unavoidable emissions by investing in clean and renewable energy projects. For full transparency of their efforts in this area, they are ISO9001 and ISO14001 certified.
Deliveries outside Europe are handled by FedEx
FedEx has favourable parcel shipping prices and a reliable service. Prices depend on the country of delivery, zip code and volume of the parcel. After you placed the order, you will receive a statement of the freight costs. If you agree, you can pay the shipping costs and the shipping will proceed.
Additional shipping costs for special deliveries
For bulk goods and other special deliveries; additional transport costs may be applied. We will consult individual customers about this first. When agreed upon, shipping will proceed.
Mani Bhadra BV - Phoenix Import supplies exclusively to companies and does not sell to private individuals.
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