Are you logging into the new website for the first time?
Existing customer (registered before 30-10-2018)
Your username has remained the same as the one you used on our previous website. The first time, your password is your username. Example:
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After login, immediately set a new password via "My account", that meets the safety criteria.
New customer (registered after 30-10-2018)
Your username is the e-mail address with which you registered. You can use the password that you have chosen when registering. You do not need to create a new password after logging in.